topic Re: I bought the Samsung Galaxy A20e and a £20 top-up. in Archived Posts

I bought the Samsung Galaxy A20e and a £20 top-up.

J_Allport — Thu, 24 Sep 2020 08:35:01 GMT

I've put the sim card in the phone and set it up, also I've called 150 and added my top-up card. I still have £0.00 in my balance, how do I get my top up that I paid for? I'm confused, thanks!

Re: I bought the Samsung Galaxy A20e and a £20 top-up.

BrendonH — Thu, 24 Sep 2020 08:36:29 GMT

Text AL to 150. It will have gone onto a pack as all sims come with a pack pre-loaded.

Re: I bought the Samsung Galaxy A20e and a £20 top-up.

J_Allport — Thu, 24 Sep 2020 08:39:43 GMT

I've already done that, however it still says £0.00. I have however just noticed that on the topup letter that it can take up to 2 days to receive my credit? Just looking to confirm that in 2 days I'll have my credit and if there's anymore steps I need to take.

Re: I bought the Samsung Galaxy A20e and a £20 top-up.

Leanne_T — Thu, 24 Sep 2020 11:26:07 GMT

Hi @J_Allport

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the full reply?

Where did you purchase the phone and SIM card?

Speak soon 🙂

Leanne.

Re: I bought the Samsung Galaxy A20e and a £20 top-up.

J_Allport — Thu, 24 Sep 2020 12:43:54 GMT

I called EE and my problem was resolved, thanks for the help. 🙂

Re: I bought the Samsung Galaxy A20e and a £20 top-up.

Leanne_T — Thu, 24 Sep 2020 13:01:13 GMT

Great news @J_Allport

Thanks for coming back and letting me know 🙂

Leanne.