topic Re: Order in Archived Posts

Order

Jineee — Wed, 23 Sep 2020 13:54:53 GMT

I have ordered a phone put can’t track them. I have received on email with the order number. It said it will be dispatch within 1 day but can’t even track them. Please help me

Re: Order

Katie_B — Wed, 23 Sep 2020 15:31:18 GMT

Hi @Jineee.

Thanks for ordering with us.

So I can help further can you please confirm the phone you ordered?

When did you order this?

Speak soon,

Katie.

Re: Order

Jineee — Wed, 23 Sep 2020 21:07:15 GMT

I have order iphone 11pro and airpods

at 21st

Re: Order

Jon_K — Thu, 24 Sep 2020 08:07:37 GMT

Thanks @Jineee.

Are you able to track your order using our online order tracker?

Jon

Re: Order

Jineee — Thu, 24 Sep 2020 08:12:15 GMT

No...i can’t

Re: Order

Jon_K — Thu, 24 Sep 2020 08:16:57 GMT

Thanks @Jineee.

I'd recommend contacting our Customer Care team so they can access your account and give you an update on this.

Jon