topic Re: Received order reference by email but the order tracker says it's invalid in Archived Posts

Received order reference by email but the order tracker says it's invalid

totty79 — Tue, 02 Jun 2020 09:58:59 GMT

Hi,

I ordered a black S10 Lite on the 26th of May and received an order number by email.

The order tracking page (https://myaccount.ee.co.uk/orderdetails) says the reference is invalid. I have not received any other emails or texts from EE or DPD.

I appreciate it's a difficult time for contact centers, but I really don't want to spend an hour in a phone queue, is there any other way that I can get confirmation that the order is being processed and some idea of the expected delivery date?

Thanks

Allan

Re: Received order reference by email but the order tracker says it's invalid

Profile closed — Tue, 02 Jun 2020 10:12:13 GMT

Hi @totty79

Welcome to the EE Community,

unfortunately here on the community there isnt any account access.

If you call freephone 0800 317 720 a customer service advisor will be able to assist you.

Thanks,

David.

Re: Received order reference by email but the order tracker says it's invalid

Chris_B — Tue, 02 Jun 2020 10:26:38 GMT

@totty79 Does that number begin with a XKO ? If it does that’s an order number not a tracking number.

Re: Received order reference by email but the order tracker says it's invalid

totty79 — Tue, 02 Jun 2020 11:44:59 GMT

Hi,

I've just received a call and my order is now confirmed. Thanks.

The number began 200 so I don't know why the tracker didn't work, but it doesn't matter now I've had the call.

Re: Received order reference by email but the order tracker says it's invalid

nonniebevan0102 — Thu, 24 Sep 2020 06:48:38 GMT

I received my confirmation email today however there is no order reference number. I wanted to track my order and also see if my delivery date can be brought forward. Its currently set for Monday?

Thank you

xxxxxx xxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Received order reference by email but the order tracker says it's invalid

James_B — Thu, 24 Sep 2020 07:06:53 GMT

Hi @nonniebevan0102,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care if you'd like to amend your delivery date.

They'll be happy to help.

James