topic Upgraded online. My order has no updates. EE, please help. in Archived Posts

Upgraded online. My order has no updates. EE, please help.

Madinahc — Sat, 19 Sep 2020 00:21:52 GMT

Hi.

My contract ended this month. Upgraded to the MY EE app. On the 16th. Still no text about delivery. No new phone delivered.

Help?

Thank you.

Regards,

Madinah

Christopher_G — Sat, 19 Sep 2020 08:42:52 GMT

Welcome to the community.

Which phone did you upgrade to?

Chris

Madinahc — Sat, 19 Sep 2020 20:32:06 GMT

Hi.

Samsung Note 20 Ultra 512gb.

Christopher_G — Sun, 20 Sep 2020 07:02:17 GMT

That phone is currently showing in stock and expected to be dispatched within 1 day, @Madinahc

I'd recommend speaking to our upgrades team on 150 to make sure everything's OK with your order.

Chris