topic Re: Pre oder z fold 2 in Archived Posts

Pre oder z fold 2

Lukasz83 — Fri, 18 Sep 2020 10:37:34 GMT

Hi. I was ordered the z fold 2 on 11/09 and for Today I havent have a info about delivery, everyday im checking the tracking but still nothing. Order Confirmed- thats it.

Re: Pre oder z fold 2

Christopher_G — Fri, 18 Sep 2020 12:40:24 GMT

Hi @Lukasz83

Welcome to the community.

Thanks for pre-ordering the Samsung Z Fold2. 🙂

DPD will be in touch with you when the phone is ready to be delivered.

Chris

Re: Pre oder z fold 2

JamesBrenner — Sat, 19 Sep 2020 10:08:00 GMT

I have the same issue... But I am performing an upgrade with swap and I was contacted by ee saying the 14 days (or whatever it was) have started from yesterday.....

That does not sound correct.

Re: Pre oder z fold 2

Christopher_G — Sat, 19 Sep 2020 10:16:08 GMT

Hi @JamesBrenner

If you haven't received the phone before the 14 days elapses, I'd recommend speaking to our Mobile Care team then.

They'll be in the best position to advise you further.

Chris

Re: Pre oder z fold 2

Lukasz83 — Sat, 19 Sep 2020 12:28:12 GMT

I was call them few times, but still They dont know when the Samsung send the phones to EE. I was pre order a Samsung z Fold 2Wysłano z mojego smartfona Samsung Galaxy.