topic Re: Ordered a apple watch on the 28th, order number confirmed, no other follow up? in Archived Posts

Ordered a apple watch on the 28th, order number confirmed, no other follow up?

alexlaurie1234 — Sat, 05 Sep 2020 13:22:13 GMT

Ordered a apple watch on the 28th, order number confirmed, upfront cost taken out of my account by EE. Heard nothing since.

Giving the details to the online chat thing tells me to call 150

Calling 150 doesn't give me any options about "account inquiries" or "order inquiries" so I don't know if that is the number I should be calling.

I think it is a bit weird how there is no clear order specific options in the automated menu, I guess I could of missed it.

Thanks for your help.

Chris_B — Sat, 05 Sep 2020 13:28:58 GMT

@alexlaurie1234 Just call and press a number that’s not option. This is seem as your having issues so puts you through 😉.

alexlaurie1234 — Fri, 18 Sep 2020 10:12:31 GMT

Update to this, still nothing. Not a single bit of correspondence. Weird considering they've taken my money...

I tried what was mentioned above but the automated system just loops.

Christopher_G — Fri, 18 Sep 2020 12:42:07 GMT

Welcome to the community.

If you follow the options for billing/account queries, they'll be able to help check your order or get you through to someone who can.

Chris