https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Trade-In/m-p/954108#M310202 <P>Hi,</P><P>&nbsp;</P><P>I have upgraded to a new contract and, as part of the upgrade, I am trading in my old phone. I received my new phone last Fri after upgrading on the Thurs, but I am yet to receive the prepaid envelope to send my old handset in. I am a little concerned as I have read that if EE do not receive my old phone after 14 days, I will have to pay the full cost for my new handset as the trade in will be considered void.</P> Tue, 08 Sep 2020 11:49:22 GMT Robin1982 2020-09-08T11:49:22Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Trade-In/m-p/954108#M310202 <P>Hi,</P><P>&nbsp;</P><P>I have upgraded to a new contract and, as part of the upgrade, I am trading in my old phone. I received my new phone last Fri after upgrading on the Thurs, but I am yet to receive the prepaid envelope to send my old handset in. I am a little concerned as I have read that if EE do not receive my old phone after 14 days, I will have to pay the full cost for my new handset as the trade in will be considered void.</P> Tue, 08 Sep 2020 11:49:22 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Trade-In/m-p/954108#M310202 Robin1982 2020-09-08T11:49:22Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Trade-In/m-p/954131#M310203 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1044402">@Robin1982</a>&nbsp; until EE send you the returns package I wouldn’t be concerned at all on the simple fact is you cannot just return the device yourself with out the return package. &nbsp;This package will have a unique code that would be relevant to you so EE know who sent the device back. &nbsp;You could try call customer services to chase this up.&nbsp;</P> Tue, 08 Sep 2020 12:11:43 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Trade-In/m-p/954131#M310203 Chris_B 2020-09-08T12:11:43Z