topic Re: No Order Delivery - Urgent in Archived Posts

No Order Delivery - Urgent

Paul110 — Mon, 07 Sep 2020 07:34:56 GMT

I am an EE customer, I ordered a new phone upgrade + new plan on the 4th of September, I had an email confirming the order but no more communication. I need the new phone urgently as I am due to travel abroad at the end of this week. I did try to track my order number on the website but no luck.

Please let me know how to contact you because so far all my attempts have failed.

Looking forward to hear from you soon

Re: No Order Delivery - Urgent

Katie_B — Mon, 07 Sep 2020 07:50:13 GMT

Hello @Paul110.

Thanks for choosing to upgrade with us.

So I can help further, what phone did you upgrade to?

Please also provide colour and memory size.

Katie 🙂

Re: No Order Delivery - Urgent

Paul110 — Mon, 07 Sep 2020 07:54:19 GMT

Thanks for the fast reply @Katie_B

I upgraded to

Samsung Galaxy A71 - Good As New
128GB Silver
In stock
Last few left but when they're gone they're gone!

Your new plan

Essential Plan 1GB £35

5G, 1 GB data, unlimited text messages, unlimited minutes, 24 month plan

Cost of the phone is £ 50 and payment was processed.

Thanks for the support

Re: No Order Delivery - Urgent

Katie_B — Mon, 07 Sep 2020 08:02:01 GMT

Thanks for getting back to me @Paul110.

I would recommend giving us a call on 150 from your current EE handset.

Our customer care team will be able to chase this further,

Katie 🙂