topic Re: NO update on new order in Archived Posts

NO update on new order

Remery — Sat, 05 Sep 2020 13:07:10 GMT

Hi i ordered new phone on 2nd sept and paid an initial £30 that’s been taken from my bank account but not had any other update at all?? anyone know what’s going on? can’t track as it says no info available can’t ring as says closed so how do i even resolve this?

Re: NO update on new order

Northerner — Sat, 05 Sep 2020 15:29:12 GMT

Hi @Remery

You will need to call EE about this issue if the order tracker doesn't work.

Thanks

Re: NO update on new order

Remery — Sat, 05 Sep 2020 16:12:00 GMT

i would but says lines are closed?
Sent from my iPhone

Re: NO update on new order

Katie_B — Sun, 06 Sep 2020 08:02:07 GMT

Hello @Remery.

Since your last post have you been able to get in touch with our customer care team?

Katie 🙂

Re: NO update on new order

Remery — Sun, 06 Sep 2020 09:03:00 GMT

no unfortunately not, it’s quite frustrating now as don’t know what’s going on

Sent from my iPhone

Re: NO update on new order

Katie_B — Sun, 06 Sep 2020 09:06:27 GMT

Hi @Remery.

Our lines are open.

Please can you try call 0800 079 8586 from any landline or provider?

Let me know how you get on,

Katie 🙂