topic New phone in Archived Posts

New phone

Lauren19941 — Sat, 05 Sep 2020 14:42:48 GMT

I have recently upgraded my phone (Wednesday) and was told I would receive an email from EE which I have confirming the order. I was then told I would hear from DPD to tell me when my new phone will be delivered.

I havent heard anything since then so am concerned I am not going to receive my new phone.

Re: New phone

Northerner — Sat, 05 Sep 2020 15:10:32 GMT

Hi @Lauren19941

Have you checked EE order tracking?

https://myaccount.ee.co.uk/app/order-hub

Thanks

Re: New phone

Lauren19941 — Sat, 05 Sep 2020 18:00:56 GMT

Hi @Northerner

The tracker is not allowing me to view my order. The message is saying we cannot track your parcel at this time.

Thank you

Lauren

Re: New phone

Northerner — Sat, 05 Sep 2020 18:09:12 GMT

Hi @Lauren19941

You will need to speak to EE CS on 150 if the tracker isn't working.

Thanks