topic Re: Nintendo Switch in Archived Posts

Nintendo Switch

hollacemurphy — Tue, 01 Sep 2020 12:06:36 GMT

Hi there,

Last month I ordered a Nintendo switch as an add on to my account. After hearing nothing for a week I contacted customer service and, though them, the digital sales team to be eventually informed that the switch was out of stock. Everyone I spoke to was very lovely and helpful - cannot speak highly enough of the service I received- but they could not give any indication as to when the switch would be back in stock (they all also mentioned that they did not have full access to relevant information as they were working from home). I also would not have been given this info if I hadn’t called.

Can any EE representatives here give an estimate for when the Nintendo switch will be back in stock?

thank you 🙂

Re: Nintendo Switch

Leanne_T — Tue, 01 Sep 2020 14:15:21 GMT

Hi @hollacemurphy

Thanks for coming to the community.

Sorry we don't have this information, did you receive an email confirming your order?

Also, when you spoke to us is your order still open and waiting for stock or did you cancel this?

Thanks 🙂

Leanne.

Re: Nintendo Switch

hollacemurphy — Tue, 01 Sep 2020 14:18:02 GMT

Hey Leanne,

Yes, I did receive a confirmation email to let me know that my order was being processed and my order is still open 🙂

thank you

Re: Nintendo Switch

Leanne_T — Tue, 08 Sep 2020 14:47:45 GMT

Thanks @hollacemurphy

As soon as we have stock available, we will contact you with delivery information 🙂

Hope you get your Nintendo Switch soon 🙂

Leanne.