topic Bank declining payment? in Archived Posts

Bank declining payment?

Sonya1066 — Tue, 01 Sep 2020 08:32:54 GMT

Hello,

I received an email saying my order for my phone had been successful and that I had to await another email regarding the shipping etc. 3 days later I received an email saying my bank declined my payment and that there was a problem with the card details I provided. I rang my bank and they said there was no issue and didn't know why it didn't go through? I have reordered the phone by doing all the steps again and I'm wondering if it's likely that it'll just get declined at last minute again?

Re: Bank declining payment?

James_B — Tue, 01 Sep 2020 09:48:43 GMT

Hi @Sonya1066,

Welcome to the EE Community. 🙂

Is your bank card registered to the same address you provided for your order?

Thanks

James

Re: Bank declining payment?

Sonya1066 — Tue, 01 Sep 2020 09:51:46 GMT

Yes it is

Re: Bank declining payment?

James_B — Tue, 01 Sep 2020 09:53:31 GMT

You shouldn't have any issues then @Sonya1066

Our sales team will be in touch if there are any problems with your payment.

Thanks

James