topic Re: Is my order being processed? in Archived Posts

Is my order being processed?

LJJLR1 — Sun, 30 Aug 2020 06:38:49 GMT

I placed an order on Thursday 28/08/20.
I received an email to confirm my order and it was being processed. It’s now Sunday, I’ve had no email after and tracking still isn’t showing me anything. It says phones are usually dispatched within one day?

Re: Is my order being processed?

Chris_B — Sun, 30 Aug 2020 07:38:18 GMT

@LJJLR1 Usually dispatched in one day doesn’t mean it will be in one day. You ordered Thursday so processed Friday and unless you pay for a weekend delivery you’ll not get it over the weekend.

Re: Is my order being processed?

Leanne_T — Sun, 30 Aug 2020 08:25:48 GMT

Hi @LJJLR1

Welcome to the community.

You will receive another email once your order has been processed which will have a tracking reference number and you will get a text or email from DPD to let you know when this will be delivered.

If you would like to check your order, please call us on 150 or 0800 079 8586 and our Mobile Care team will give you an update 🙂

Leanne.