topic Re: no payment gone through in Archived Posts

no payment gone through

izzytbarker — Fri, 28 Aug 2020 08:53:26 GMT

Hi, I upgraded my phone 2 days ago and had an email to confirm the order had been processed but the payment had not been taken from my account, despite going through the card details. I have had no email or text about my delivery. However I asked for it to be delivered 27th August!?

Re: no payment gone through

Leanne_T — Fri, 28 Aug 2020 11:41:42 GMT

Hi @izzytbarker

Thanks for coming to the community.

Was the phone showing in stock?

Could you let me know what device you have ordered? including size and colour?

Thanks 🙂

Leanne.

Re: no payment gone through

izzytbarker — Sat, 29 Aug 2020 03:53:50 GMT

Hi again, yeah the phone said it was in stock

I ordered the Apple iPhone XR in black

Thank you

Re: no payment gone through

Leanne_T — Sat, 29 Aug 2020 06:00:45 GMT

Morning @izzytbarker

Thanks for coming back to me.

The iPhone is showing in stock for both sizes, once your order has been processed you will receive another email which will have a tracking reference number and the payment will be taken.

If you would like to check your order, please call us on 150 and our Mobile Care team will get this looked into fo you 🙂

Thanks.

Leanne.