topic Re: Replacement sim in Archived Posts

Replacement sim

Cristianas8 — Thu, 27 Aug 2020 17:15:52 GMT

Hi, I ordered a replacement sim last Wednesday but I haven’t received it yet. Can you please let me know of any issue? I need it urgently otherwise my account will be deactivated. Thanks a lot, Cristiana

Re: Replacement sim

Northerner — Thu, 27 Aug 2020 22:57:16 GMT

Hi @Cristianas8

Are you on PAYG?

Thanks

Re: Replacement sim

Leanne_T — Fri, 28 Aug 2020 06:23:39 GMT

Hi @Cristianas8

Thanks for posting on the community.

SIM cards can take 2-5 working days to arrive, if this has been longer than 5 working days since you ordered the replacement SIM, please get in touch with our customer care team.

They will get this looked into for you.

Leanne.