https://community.ee.co.uk/t5/Archived-Posts/Returns-problem/m-p/949635#M310074 <P>I have returned a Google pixel 4 as I received the 64 GB and I wanted the 128gb. EE have received it say the email from DPD. Quite a while ago now. I now want to get the phone I want. No acknowledgement from EE, no refund issued, no change to my upgrade status. So I cannot do anything!!&nbsp;</P><P>&nbsp;</P><P>No response from channel returns.&nbsp;</P><P>&nbsp;</P><P>What am I supposed to do???</P> Thu, 27 Aug 2020 18:42:10 GMT distractedfairy 2020-08-27T18:42:10Z https://community.ee.co.uk/t5/Archived-Posts/Returns-problem/m-p/949635#M310074 <P>I have returned a Google pixel 4 as I received the 64 GB and I wanted the 128gb. EE have received it say the email from DPD. Quite a while ago now. I now want to get the phone I want. No acknowledgement from EE, no refund issued, no change to my upgrade status. So I cannot do anything!!&nbsp;</P><P>&nbsp;</P><P>No response from channel returns.&nbsp;</P><P>&nbsp;</P><P>What am I supposed to do???</P> Thu, 27 Aug 2020 18:42:10 GMT https://community.ee.co.uk/t5/Archived-Posts/Returns-problem/m-p/949635#M310074 distractedfairy 2020-08-27T18:42:10Z https://community.ee.co.uk/t5/Archived-Posts/Returns-problem/m-p/949723#M310075 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1002640">@distractedfairy</a>&nbsp;</P> <P>&nbsp;</P> <P>Returns can take up to 31 days to process during ideal times. If you want to upgrade further then call EE CS on 150.</P> <P>&nbsp;</P> <P>Thanks</P> Thu, 27 Aug 2020 22:52:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Returns-problem/m-p/949723#M310075 Northerner 2020-08-27T22:52:44Z