topic Re: Made a new order last Thursday but still received an delivery date yet in Archived Posts

Made a new order last Thursday but still received an delivery date yet

Danwhitehead84 — Tue, 25 Aug 2020 17:28:50 GMT

Hi I made an order last week for an additional contract on my account but haven’t received a delivery date yet please help my order number is xko280685951

Re: Made a new order last Thursday but still received an delivery date yet

Fatboy71 — Tue, 25 Aug 2020 19:25:38 GMT

Unfortunately we have no customer account access on here, the only thing I can suggest is for you to call customer service on 150.

They close at 9PM and reopen at 8AM.

Re: Made a new order last Thursday but still received an delivery date yet

Katie_B — Wed, 26 Aug 2020 07:27:58 GMT

Hello @Danwhitehead84.

Welcome to the EE Community.

Have you been able to speak with a member of our customer care team for an update on your order?

Speak soon,

Katie.

Re: Made a new order last Thursday but still received an delivery date yet

Danwhitehead84 — Wed, 26 Aug 2020 10:34:27 GMT

Hi no every time I ring I’m on hold for soo long I have to hang up

Re: Made a new order last Thursday but still received an delivery date yet

Katie_B — Wed, 26 Aug 2020 10:44:55 GMT

Thanks for getting back to me @Danwhitehead84.

I am sorry to hear you have not been able to get more information.

Have you tried contacting our online chat team?

The link can be found on this page.

Katie.