topic Re: upgrade in Archived Posts

upgrade

Scott_pr2 — Tue, 25 Aug 2020 17:57:48 GMT

I odered my upgrade last friday, i have a confirmation email. But since then nothing, no delivery date or txts. Even though it says dispatched in 1 day. I have tried calling 150 but end up on hold for an hour.

Re: upgrade

Katie_B — Wed, 26 Aug 2020 07:40:59 GMT

Hello @Scott_pr2.

Thanks for coming to the EE Community.

I am sorry to hear you have not yet received your order.

What phone did you order?

Please also provide colour and memory size.

Speak soon,

Katie.

Re: upgrade

Scott_pr2 — Wed, 26 Aug 2020 08:00:32 GMT

Samsung galaxy s10 lite

Prism black

128 gb

Re: upgrade

Katie_B — Wed, 26 Aug 2020 08:10:17 GMT

Thanks for getting back to me @Scott_pr2.

I can't see as to why this would be delayed when you have a moment please check your community inbox.

Katie 🙂