topic Re: Has my order been accepted in Archived Posts

Has my order been accepted

Kellyanne96 — Sun, 23 Aug 2020 10:11:31 GMT

I have put in an order for upgrade and it says it’s being processed am I going to be getting my upgrade? Or is there chance it can be turned down?

Re: Has my order been accepted

Leanne_T — Mon, 24 Aug 2020 07:17:55 GMT

Hi there @Kellyanne96

Welcome to the community 🙂

When did you place the order?

If you would like to make sure your order has been placed, you can call us on 150 the team will happy to check this for you.

Speak soon 🙂

Leanne.

Re: Has my order been accepted

Kellyanne96 — Mon, 24 Aug 2020 15:37:50 GMT

I placed it yesterday😊

Re: Has my order been accepted

Leanne_T — Mon, 24 Aug 2020 15:59:47 GMT

Hi @Kellyanne96

Thanks for coming back to me.

Have you had a chat with our Mobile Care team today to get your order looked into?

Thanks 🙂

Leanne.

Re: Has my order been accepted

Kellyanne96 — Mon, 24 Aug 2020 16:27:50 GMT

I haven’t no do I have to get onto them

Re: Has my order been accepted

Leanne_T — Mon, 24 Aug 2020 16:32:55 GMT

Hi @Kellyanne96

If you give them a call on 150, they will be able to check the order for you and give you an update 🙂

Let me know how you get on 🙂

Leanne.

Re: Has my order been accepted

Kellyanne96 — Mon, 24 Aug 2020 16:45:50 GMT

I’m unable to get through and I can’t find live chat

Re: Has my order been accepted

Leanne_T — Mon, 24 Aug 2020 17:08:24 GMT

Hi @Kellyanne96

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. If you continue to hold you will be connected with a member of the team when they are available 🙂

Thanks

Leanne.

Re: Has my order been accepted

Kellyanne96 — Mon, 24 Aug 2020 17:14:50 GMT

No I can’t get signal where I live so I can’t even make the call is what I
mean😊 I could of explained that better

Re: Has my order been accepted

Leanne_T — Mon, 24 Aug 2020 17:17:27 GMT

Sorry, I see what you mean now @Kellyanne96

Our get in touch page will show a chat option when an agent is available 🙂

Hope that helps.

Leanne.

Re: Has my order been accepted

Kellyanne96 — Mon, 24 Aug 2020 17:35:51 GMT

Sorry to be annoying..but it just shows want to chat and opening hours it
won’t actually let me chat

Re: Has my order been accepted

Leanne_T — Tue, 25 Aug 2020 08:11:45 GMT

Morning @Kellyanne96

Have you been able to chat to the team since last night?

Thanks 🙂

Leanne.

Re: Has my order been accepted

Kellyanne96 — Tue, 25 Aug 2020 18:15:50 GMT

No Leanne haven’t been able to get anyone

Re: Has my order been accepted

Leanne_T — Wed, 26 Aug 2020 07:52:58 GMT

Hi @Kellyanne96

Thanks for coming back to me.

Have you had any follow up emails regarding your order?

Leanne.