topic Re: Dpd booking not working in Archived Posts

Dpd booking not working

Smileyrae — Thu, 20 Aug 2020 09:01:24 GMT

I have a new phone due to be delivered tomorrow and I have recieved the text from ee asking me to book a 1 hour slot with dpd which has a link of course but the link says they do not have an order for me .I am not sure what to do?

Re: Dpd booking not working

Spanner1210 — Thu, 20 Aug 2020 09:51:48 GMT

I have the same issue. No package number either to chase?!

Re: Dpd booking not working

roy14 — Thu, 20 Aug 2020 10:01:26 GMT

hi i have same problem, no info and DPD dont deliver before 9am or after 5pm, which i work... guess i wont be getting my phone anytime soon... andas i live in the highlands i cant get to a shop. why do they use these uselsess couriers???

Re: Dpd booking not working

Luci2 — Thu, 20 Aug 2020 10:51:34 GMT

Same issue! Spent most the morning trying to contact someone about it - unsuccessfully!!

The tracking email sent by EE is still 'processing' with no delivery date too

Re: Dpd booking not working

Spanner1210 — Thu, 20 Aug 2020 10:53:45 GMT

I have managed to get through on 150.
They have my parcel number and I got that and tried on dpd. All seems okay now and I can see my order with dpd.
They didn't know why the link on the sms was not working.
Very helpful though

Sent from Yahoo Mail on Android

Re: Dpd booking not working

Luci2 — Thu, 20 Aug 2020 10:55:01 GMT

I tried texting 150 but it wasnt helpful - will try calling, thanks!

Re: Dpd booking not working

Suzyri — Thu, 20 Aug 2020 16:19:00 GMT

I have the same problem and my parcel is meant to arrive tomorrow.

I wonder if it'll still arrive even if you don't book an hour.

Re: Dpd booking not working

Christopher_G — Fri, 21 Aug 2020 07:36:20 GMT

Hi @Suzyri

Welcome to the community and thanks for ordering.

Probably best to check the order with our Mobile Care team, just to make sure everything is OK with it.

Chris

Re: Dpd booking not working

Livelovelaughin — Fri, 21 Aug 2020 10:17:45 GMT

I've just managed to get my link to work by changing this x www.dpd.co.uk/x/********* to a b www.dpd.co.uk/b/*********

I had a similar problem with my nike delivery, seems were being sent the wrong links.

Hope this helps!