topic Can't checkout when purchasing a new sim plan in Archived Posts

Can't checkout when purchasing a new sim plan

seqlan — Thu, 20 Aug 2020 12:18:20 GMT

I can't checkout when purchasing a new sim only plan. I get to "added protection" and i get the EE homepage??

Leanne_T — Thu, 20 Aug 2020 14:41:47 GMT

Thanks for coming to the community.

Does the same happen if you use another web browser?

Also, do you have an EE account at the moment or is this a new contract with us?

Thanks 🙂

Leanne.

seqlan — Thu, 20 Aug 2020 15:29:21 GMT

This is a new contract. Can't try another browser unfortunately

Francineb2 — Thu, 20 Aug 2020 15:56:04 GMT

Hey, I am having the same issue, i have tried multiple browsers and also have a registered account, but it is still not working

Christopher_G — Fri, 21 Aug 2020 07:42:34 GMT

I'd recommend speaking to our customer care/sales team to get the order through.

They'll also be able to investigate why the page isn't working.

Chris