topic Re: Complaint in Archived Posts

Complaint

Kevin72 — Wed, 19 Aug 2020 13:30:12 GMT

I waited in all morning to receive my new phone as was promised.

It had not been sent.

I lost a mornings work and pay.

Can compensation be claimed?

Katie_B — Wed, 19 Aug 2020 14:46:22 GMT

Good Afternoon @Kevin72.

I am sorry to hear you have not received your new phone.

When did you order this?

Have you been provided any tracking information?

What phone did you order?

Speak soon,

Katie.

Kevin72 — Wed, 19 Aug 2020 17:03:10 GMT

Katie, I ordered Galaxy A51 on Monday 17th,promised for Wednesday 19th,stayed off work to receive it.No phone,no call,no tracking information.

Katie_B — Wed, 19 Aug 2020 17:19:40 GMT

Thanks for getting back to me @Kevin72.

I understand how frustrating this must be.

How did you place your order?

I have checked and can see we have all colours of the Samsung Galaxy A51 in stock and ready to dispatch.

Speak soon,

Katie 🙂

Kevin72 — Wed, 19 Aug 2020 18:34:11 GMT

I placed my order by telephoning 150 and then upgrade.

Leanne_T — Thu, 20 Aug 2020 07:55:19 GMT

Thanks for coming back to us.

I would suggest giving us another call on 150, our Mobile Care team will have access to your account and be able to check the order for you.

Please let me know how you get on.

Leanne.

Kevin72 — Fri, 21 Aug 2020 07:13:51 GMT

No solution from EE.

The Enjoy lady was brilliant...knew her stuff....more proficient than Technical Dept at EE.

Have my phone now,but ending up losing two mornings work and income.

Leanne_T — Fri, 21 Aug 2020 07:42:21 GMT

Thanks for the update, I am pleased to hear you have your phone.

If you would like to discuss this further, please give us another call on 150.

Thanks.

Leanne.