topic Re: Where's my order? S20+ in Archived Posts

Where's my order? S20+

Mahboob786 — Wed, 19 Aug 2020 23:21:15 GMT

I ordered on the 18th and was told the 19th but not had any text yet to say when it will come. Not good.

I got my confirmation emails all. Right away. When I put my order number, it says it can't retrieve my delivery details.

Come on EE, you can do better

Re: Where's my order? S20+

Chris_B — Thu, 20 Aug 2020 06:51:11 GMT

@Mahboob786 Your order number is just a number because you ordered a device. That’s not a tracking number.

Re: Where's my order? S20+

James_B — Thu, 20 Aug 2020 08:20:45 GMT

Hi @Mahboob786,

Welcome to the EE Community. 🙂

Once your delivery slot has been confirmed, DPD will send you a text message with your tracking details.

Thanks

James

Re: Where's my order? S20+

Mahboob786 — Thu, 20 Aug 2020 09:02:52 GMT

As mentioned DPD hasn't given anything hence my message

I called 150 and got given a tracking number but that doesn't work.

The other guys reply before you wasn't helpful either

Re: Where's my order? S20+

James_B — Thu, 20 Aug 2020 09:14:46 GMT

Hi @Mahboob786,

If you haven't received a text from DPD, it means your order hasn't been dispatched yet.

Did Customer Care confirm the status of your order when you called?

Thanks

James

Re: Where's my order? S20+

Ashjon77 — Thu, 20 Aug 2020 09:50:02 GMT

Hiya mate, you good? I am due my preorder of a Note20Ultra5g tomorrow. I haven't yet had any contact from DPD. Call into 150 and they will be able to provide you the up to date progress of your order. You will need your DPD No in order to track it.

If you are unable to call, try the online chat. You'll be able to get the information you need there.

Did you say that you'd just had an email confirmation of your order but no texts? If that's the case then you should definitely call in as they may need a verification from you in person...?

Here's the online chat link, you may want to try this:

https://ee.co.uk/help/help-new/get-in-touch

If I've helped then let me know. Anything else then just reply. I am off today as I've booked 2 days off to allow delivery of my new handset so don't mind helping you out at all. I hope yiu get everything sorted out 👌