topic Upgrade issue in Archived Posts

Upgrade issue

danarm101 — Sun, 16 Aug 2020 16:20:00 GMT

Hi there,

I upgraded my handset and plan a few weeks ago. I was sent the new handset and accompanying new SIM card and registered this. However, on logging into the EE app it does not recognise that I am on a new plan and in fact when I try and see what plan I am on it produces an error. It also still shows my previous data allowance (4gb) rather than my new allowance (40gb). I have gone over my allowance because of this and been forced to buy additional data. Can someone help?

thanks,

Dan

Re: Upgrade issue

Chris_B — Sun, 16 Aug 2020 20:08:55 GMT

@danarm101 Your going to have to call customer services about this.

Re: Upgrade issue

James_B — Mon, 17 Aug 2020 07:37:59 GMT

Hi @danarm101,

That's great advice from @Chris_B. Our Customer Care Team will be happy to help with this.

James