topic Re: Updated plan not showing in Archived Posts

Updated plan not showing

rg1454 — Sat, 15 Aug 2020 08:57:48 GMT

Upgraded to 10GB plan on 24 July (received email confirmation) with new device, but have not been able to view new plan details in app or ee.co.uk (try again later). Now appear to have been billed for my old plan, dialling 150 simply leads to a long wait. I suspect the SIM has not been updated 🤷‍♂️ Grateful for advice!

Re: Updated plan not showing

Leanne_T — Sat, 15 Aug 2020 09:26:18 GMT

Hi @rg1454

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the reply?

Also, if you visit add-on.ee.co.uk how much data is showing?

Thanks 🙂

Leanne.

Re: Updated plan not showing

rg1454 — Sat, 15 Aug 2020 09:33:49 GMT

Hello!

Both show 4GB remaining of a 4GB allowance (same as old plan + add ons).

Re: Updated plan not showing

Leanne_T — Sat, 15 Aug 2020 09:39:25 GMT

Hi @rg1454

Thanks for checking this for me.

In this case, we will need to get this looked into for you. If you give us a call on 150 our Mobile Care team will be able to help you with your plan.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Thanks.

Leanne.