https://community.ee.co.uk/t5/Archived-Posts/Not-received-my-order/m-p/943430#M309807 <P>I was eligible for an update on 7th August, so ordered a Samsung Galaxy A51 on the day. Received a confirmation email but nothing else, and I'm met with an error message when I try to track the order.</P><P>&nbsp;</P><P>Anybody else experiencing this delay?&nbsp;</P> Thu, 13 Aug 2020 04:58:16 GMT scottgibson87 2020-08-13T04:58:16Z https://community.ee.co.uk/t5/Archived-Posts/Not-received-my-order/m-p/943430#M309807 <P>I was eligible for an update on 7th August, so ordered a Samsung Galaxy A51 on the day. Received a confirmation email but nothing else, and I'm met with an error message when I try to track the order.</P><P>&nbsp;</P><P>Anybody else experiencing this delay?&nbsp;</P> Thu, 13 Aug 2020 04:58:16 GMT https://community.ee.co.uk/t5/Archived-Posts/Not-received-my-order/m-p/943430#M309807 scottgibson87 2020-08-13T04:58:16Z https://community.ee.co.uk/t5/Archived-Posts/Not-received-my-order/m-p/943465#M309808 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/943564">@scottgibson87</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>I'm sorry to hear you haven't received your upgrade yet.</P> <P>&nbsp;</P> <P>Please <A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch with Customer Care</A> so a member of the team can check the status of your order.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Thu, 13 Aug 2020 07:46:22 GMT https://community.ee.co.uk/t5/Archived-Posts/Not-received-my-order/m-p/943465#M309808 James_B 2020-08-13T07:46:22Z