topic Re: How long for an upgrade order? in Archived Posts

How long for an upgrade order?

samcole_1978 — Tue, 11 Aug 2020 11:24:36 GMT

Placed an order on 3rd August, received my confirmation email but nothing else since. Is there a Covid delay at the moment? Order ref xkoxxxxxxxxx and every time I try and track I get an error message.

[mod edit: please do not post order numbers on the public board. Thanks!]

Re: How long for an upgrade order?

Leanne_T — Tue, 11 Aug 2020 13:03:54 GMT

Hi @samcole_1978

Thanks for posting on the community.

Was the device in stock?

Once your order has been processed you will receive another email with tracking details.

Leanne.

Re: How long for an upgrade order?

samcole_1978 — Wed, 12 Aug 2020 14:29:27 GMT

Yes, in stock. It did say "Last few left, when they're gone, they're gone" but it seems odd that I've had nothing since order confirmation on 3rd.

Re: How long for an upgrade order?

Leanne_T — Wed, 12 Aug 2020 14:40:02 GMT

Hi @samcole_1978

Thanks for coming back to me.

I would suggest getting in touch with our Mobile Care team on 150, they can get this checked for you and give you an update on the order 🙂

Let me know how you get on.

Leanne.