https://community.ee.co.uk/t5/Archived-Posts/Pay-Monthly-SIM-Only/m-p/943208#M309789 <P>I opened a new account over a week ago and got a confirmation that my order is on its way the following day. I received a letter confirming my Direct Debit has been set up (so address is correct). Seven days later and the SIM hasn't arrived. I have a PAC from my current provider and this will expire soon. How can anything take 7 days to arrive within the UK? Royal Mail say that second class mail takes 2-3 working days to arrive. This means you haven't actually sent it.</P> Wed, 12 Aug 2020 12:18:22 GMT CliveGW 2020-08-12T12:18:22Z https://community.ee.co.uk/t5/Archived-Posts/Pay-Monthly-SIM-Only/m-p/943208#M309789 <P>I opened a new account over a week ago and got a confirmation that my order is on its way the following day. I received a letter confirming my Direct Debit has been set up (so address is correct). Seven days later and the SIM hasn't arrived. I have a PAC from my current provider and this will expire soon. How can anything take 7 days to arrive within the UK? Royal Mail say that second class mail takes 2-3 working days to arrive. This means you haven't actually sent it.</P> Wed, 12 Aug 2020 12:18:22 GMT https://community.ee.co.uk/t5/Archived-Posts/Pay-Monthly-SIM-Only/m-p/943208#M309789 CliveGW 2020-08-12T12:18:22Z https://community.ee.co.uk/t5/Archived-Posts/Pay-Monthly-SIM-Only/m-p/943237#M309790 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/945378">@CliveGW</a>&nbsp; &nbsp;I would give customer services a call about this. &nbsp;</P> Wed, 12 Aug 2020 13:13:05 GMT https://community.ee.co.uk/t5/Archived-Posts/Pay-Monthly-SIM-Only/m-p/943237#M309790 Chris_B 2020-08-12T13:13:05Z