topic Re: Trade in Deadline Issue in Archived Posts

Trade in Deadline Issue

katszok — Mon, 10 Aug 2020 17:43:02 GMT

Hi,

I upgraded my phone yesterday and took advantage of the trade in offer for the new Galaxy S20 Note; However, this is not released until 21st August and I have to return my old handset by 24th, so the new phone arrives Friday and the old one has to be received by Monday, with our post being pretty unreliable. Plus I need to transfer stuff from my old phone to the new one. I've tried EE online chat and calling them, but with no joy to getting through to anyone. How can I have the date extended without receiving any charge for the new phone? Thanks

Re: Trade in Deadline Issue

Chris_B — Mon, 10 Aug 2020 20:46:49 GMT

@katszok You’ll have proof of postage just make sure you post it back before the last day.

Re: Trade in Deadline Issue

Leanne_T — Tue, 11 Aug 2020 08:50:04 GMT

Morning @katszok

Thanks for coming to the community.

I have sent you a private message on here for some details.

Thanks 🙂

Leanne.