topic incomplete purchas in Archived Posts

incomplete purchas

kelvynrosa — Tue, 11 Aug 2020 08:33:36 GMT

I forgot to add an item before finalizing the purchase and ended up finishing it incomplete, but I can't go back and redo the order, it has already been issued

Order number: ***************8 Order date: 8 Aug 2020

can I still add the item to my order? or can you cancel so I can issue a new one?

[mod edit: removed personal details from the forum]

Re: incomplete purchas

XRaySpeX — Mon, 10 Aug 2020 18:44:46 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return. You can then order what you really want.

Re: incomplete purchas

Leanne_T — Tue, 11 Aug 2020 08:36:12 GMT

Morning @kelvynrosa

Thanks for coming to the community.

If you give us a call and let our Mobile Care team know what item you forgot to add they will certainly see if they can help you get this ordered 🙂

Thanks.

Leanne.