topic Re: apple watch order in Archived Posts

apple watch order

Claire581 — Mon, 10 Aug 2020 14:24:25 GMT

Yesterday I ordered an apple watch on an additional contract for my daughter. It is now saying that it is not in stock but a different colour way is. Can I change my order? I have an impatient daughter!

Re: apple watch order

Jon_K — Mon, 10 Aug 2020 16:32:05 GMT

Hi @Claire581.

Welcome to the community.

I'd recommend contacting our Customer Care team so they can check your order status and let you know what is happening.

Jon

Re: apple watch order

Claire581 — Mon, 10 Aug 2020 16:43:54 GMT

Thanks I have tried but it said that lines were very busy so I thought this might be the easiest way. Is there an email address?

Sent from my iPhone

Re: apple watch order

Jon_K — Mon, 10 Aug 2020 16:56:26 GMT

Thanks @Claire581.

There is no way to contact by email.

If you hold on the line an advisor will be with you as soon as possible.

Alternatively, you can try using online chat.

Jon

Re: apple watch order

Claire581 — Mon, 10 Aug 2020 17:15:59 GMT

Thanks.

I work full time so online is easier but the chat function hasn’t been available today?

Re: apple watch order

Jon_K — Mon, 10 Aug 2020 17:40:09 GMT

The option to live chat with our team will pop up when an advisor is available, @Claire581.

You can find our live chat options on our get in touch page.

Jon