topic Order confirmation? in Archived Posts

Order confirmation?

Ashjon77 — Sat, 08 Aug 2020 18:40:52 GMT

I placed an order as an accessory to accompany my Samsung Tab S6. I ordered the Samsung Galaxy Watch Active via the monthly installments option. I entered my card details for a £10 upfront payment and had a confirmation email. I have noticed the £10 hasn't yet gone out of my account but had a confirmation email saying its been taken... can somebody help?

Re: Order confirmation?

Katie_B — Sun, 09 Aug 2020 11:25:33 GMT

Hi @Ashjon77.

Thanks for coming to the community.

When did you place your order?

Speak soon,

Katie 🙂

Re: Order confirmation?

Ashjon77 — Sun, 09 Aug 2020 11:31:54 GMT

Hi there,

It was yesterday but I called in on 150 just to confirm the order. They
needed a call in any case so it would have been delayed until Monday. I was
verified and the upfront payment was taken. The Samsung Galaxy Watch Active
is supposed to be delivered next week with a confirmation coming from DPD
on Monday... does all that sound right?

Thanks,
Ashley

Re: Order confirmation?

Katie_B — Sun, 09 Aug 2020 11:34:46 GMT

Hi @Ashjon77.

Thanks for getting back to me.

This sounds right, please let us know what you think of your new watch :).

Take care,

Katie.