topic Re: New phone from EE via UK hot deals in Archived Posts

New phone from EE via UK hot deals

puppy — Fri, 07 Aug 2020 12:25:25 GMT

Morning, I purchased a new phone via UK hot deals, on Sunday 2nd August, your order no xkoxxxxxxxxx this was due to be delivered with 2days allowing for the week end I was expecting g the phone by Wednesday, to date I have not received the phone due you know when its likely to be delivered

[mod edit: please do not post order numbers on the public board. Thanks!]

Re: New phone from EE via UK hot deals

Chris_B — Fri, 07 Aug 2020 12:08:11 GMT

@puppy You’ll need to call customer services about this as this a public forum that has no access to customer accounts.

Re: New phone from EE via UK hot deals

XRaySpeX — Fri, 07 Aug 2020 13:59:02 GMT

You need to query this with Hot Deals as they will be supplying the phone, not EE.

Re: New phone from EE via UK hot deals

Chris_B — Sat, 08 Aug 2020 08:23:10 GMT

@XRaySpeX Hot deals will not be supplying the phone that will come from EE as the order was through EE but via a money saving website. Hence the XKO order number.

Re: New phone from EE via UK hot deals

XRaySpeX — Sat, 08 Aug 2020 11:15:45 GMT

Ah, OK, @Chris_B . I thought they were a 3rd-party reseller like CPW.