I ordered a sim only but for the wrong number

Andyheaton — Fri, 07 Aug 2020 10:36:22 GMT

I just ordered a new sim only deal but it was for the wrong number and need it correcting

Re: I ordered a sim only but for the wrong number

bristolian — Fri, 07 Aug 2020 11:13:20 GMT

We need to understand what you've done here, in order to help. When you say you "ordered a new SIM only deal", where did you order this, and how?

Changing an existing EE monthly plan to a new SIM-only plan would have meant you logged into your myEE or called C/S, in which case the number should have been double-checked, I'd have thought.

Or have you bought a new plan from a third-party website that wasn't an upgrade but was a new contract with a new number? It doesn't sound like it, but let's check.

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I ordered a sim only but for the wrong number

Re: I ordered a sim only but for the wrong number