topic Re: Phone delivery in Archived Posts

Phone delivery

Lewi1988 — Thu, 06 Aug 2020 21:20:32 GMT

Hi,

I got a upgrade yesterday 05/08/2020 and I paid for next day delivery for my new iPhone 11. I got home at 17.30 from a hard day work expecting my new phone to be home. Nothing had been delivered after paying for next day delivery. Can EE please explain why I this hasn’t been delivered after paying for next day delivery and promised it would turn up.

thanks

Re: Phone delivery

Chris_B — Fri, 07 Aug 2020 07:14:11 GMT

@Lewi1988 Was someone in to take delivery of the device.

Re: Phone delivery

Lewi1988 — Fri, 07 Aug 2020 07:15:54 GMT

Yes all day

Re: Phone delivery

Leanne_T — Fri, 07 Aug 2020 09:14:02 GMT

Hi @Lewi1988

I am very sorry to hear your phone has not been delivered.

Did you receive a text from DPD to advise the delivery would be yesterday?

Thanks.

Leanne.