topic Re: No delivery date in Archived Posts

No delivery date

Arfa1 — Tue, 04 Aug 2020 11:38:58 GMT

Placed two online orders for new phones five days ago but have not had any details about delivery. Online tracker says it cannot display any information either and no live chat option?? Any ideas on what I can do??

Re: No delivery date

Chris_B — Tue, 04 Aug 2020 13:06:48 GMT

@Arfa1 You’ll be best off calling customer services as you will have to wait till an agent is free to live chat. They are extremely busy with calls so it’s best and quicker just to join the queue and wait until they can get to you. Just don’t hang up.

Re: No delivery date

Arfa1 — Thu, 06 Aug 2020 17:28:00 GMT

Cheers Chris,

Phoned +448000790531 and found out that my order was lost in the system, order placed on backlog but may take up to 21 days to complete. Although the EE rep was very helpful and has got the issue resolved it seems that many other customers are having similar issues.

Re: No delivery date

Leanne_T — Thu, 06 Aug 2020 17:34:30 GMT

Hi @Arfa1

I am very sorry to hear this has happened with your order.

I hope you receive your phone soon.

Leanne.