topic Re: Apple watch in Archived Posts

Apple watch

Amy988 — Tue, 04 Aug 2020 10:54:19 GMT

I ordered an Apple Watch on 30th July and since then I’ve had no update. Can anyone help me as to where it is please

Re: Apple watch

Concordia13 — Tue, 04 Aug 2020 11:06:11 GMT

I’m in a very similar situation; I ordered my watch on the 28 July and haven’t heard anything since🤷‍♀️

The order is marked as “confirmed” but I haven’t received any update since the day I placed my order...

Any suggestions???

Re: Apple watch

Leanne_T — Tue, 04 Aug 2020 12:26:08 GMT

Good Afternoon @Amy988 @Concordia13

Welcome to the community.

Which Apple Watch did you order?

Did the Watch show in stock?

Thanks 🙂

Leanne.

Re: Apple watch

Amy988 — Wed, 05 Aug 2020 09:33:05 GMT

Hi, I ordered the series 5 Apple Watch in rose gold on 30th July.

At the time they were out of stock but I’ve now seen on the website it says in stock.

I also tried to track it but it has said I can’t track this particular order as I can only track pay monthly devices. I have purchased this on a pay monthly contract at £28 a month

Re: Apple watch

Leanne_T — Wed, 05 Aug 2020 09:59:26 GMT

Thanks for coming back to me @Amy988

If you give our Mobile Care team a call on 150, they will be able to check this for you 🙂

Leanne.

Re: Apple watch

Charlotteestle1 — Wed, 05 Aug 2020 19:46:01 GMT

I ordered my Apple Watch the other day and I can’t track it I know it’s out of stock but I can’t track it at all on the EE app how can I be able to check the status of my delivery/order

Re: Apple watch

Jon_K — Thu, 06 Aug 2020 07:50:53 GMT

Hi @Charlotteestle1.

Welcome to the community.

If you're unable to track your order using our online order tracker, I'd recommend contacting our Customer Care team.

They will be able to give you an update on this.

Jon

Re: Apple watch

Charlotteestle1 — Thu, 06 Aug 2020 09:03:54 GMT

My problem is I can’t find the order number anywhere I had it on a text and I deleted the text message but I can’t find it on my EE app

Sent from my iPhone

Re: Apple watch

Jon_K — Thu, 06 Aug 2020 10:08:33 GMT

Thanks @Charloteestle1.

The only way to get this number again would be to call our Customer Care team, they can either give you an update or give you the order number.

Jon

Re: Apple watch

Amy988 — Thu, 06 Aug 2020 10:10:31 GMT

Can somebody assist me with where my order is up to please, when I try to track it it says I can’t track anything other than a phone monthly device. As far as I’m aware it is a pay monthly device. I have not had my watch at all or any order updates I ordered on 30th July

Re: Apple watch

Jon_K — Thu, 06 Aug 2020 11:36:09 GMT

Hi @Amy988.

We're unable to track your order here in the community.

If you can give our Customer Care team a call, they will be able to help you 🙂

Jon