topic Re: Order confirmation in Archived Posts

Order confirmation

Jordanbethanyy — Wed, 05 Aug 2020 15:40:04 GMT

Hi, I had my upgrade placed earlier today and the money came out of my bank but I’ve not had a confirmation email?

just the word of the person who placed my order over the phone.

i had this happen a couple of days ago and my order had been cancelled for some reason so I’m wary of this happening again

thanks in advance

Re: Order confirmation

Leanne_T — Wed, 05 Aug 2020 17:26:16 GMT

Hi @Jordanbethanyy

Thanks for coming to the community.

Was the device in stock when you placed the order?

Thanks 🙂

Leanne.

Re: Order confirmation

Jordanbethanyy — Wed, 05 Aug 2020 17:31:56 GMT

hi thanks for the reply.

yes the phone was in stock when the order was placed

Re: Order confirmation

Leanne_T — Wed, 05 Aug 2020 17:40:24 GMT

Thanks for the quick reply @Jordanbethanyy

Once your order has been processed you will receive an email from us with tracking details, and you will get a text from DPD the day before the phone is going to be delivered.

If you would like to double check your order, please give us a call on 150 our Mobile Care team will be happy to check this for you 🙂

Leanne.