topic Re: My order hasn’t arrived. in Archived Posts

My order hasn’t arrived.

Millywake — Wed, 05 Aug 2020 14:29:09 GMT

I ordered the Samsung Galaxy a41 on Monday and I received a email confirming my order had gone through and should be expected to arrive within 48hrs but I’ve had no more information on tracking. When I type my parcel number into the EE track my order page it says error, when should I be expecting my phone to arrive?

Re: My order hasn’t arrived.

Leanne_T — Wed, 05 Aug 2020 15:15:11 GMT

Hi @Millywake

Welcome to the community.

Once your order has been processed you will receive another email from us, and you will get a text message from DPD the day before your phone is going to be delivered.

If you would like your order looked into, please give us a call on 0800 956 6000 and our sales team will check this for you 🙂

Leanne.