topic Upgrade in Archived Posts

Upgrade

Brooke6 — Mon, 03 Aug 2020 13:15:15 GMT

Just upgraded my phone (Saturday 1st). Received an email to say the order is being processed and I'll receive delivery updates via text (nothing as yet). Logged back onto my EE this afternoon and there is no evidence I've upgraded my phone or plan. My old phone and plan is still listed and I'm still being offered upgrade deals? Does this indicate a problem?

Re: Upgrade

Leanne_T — Mon, 03 Aug 2020 15:42:14 GMT

Afternoon @Brooke6

Welcome to the community.

Which phone did you order?

Was this showing in stock?

Once your order has been processed you will receive another email from us, you will also get a text from DPD the dat before your delivery 🙂

Speak soon.

Leanne 🙂