topic Re: data pass plan went wrong in Archived Posts

data pass plan went wrong

EvaWang12345 — Fri, 31 Jul 2020 01:43:21 GMT

Hi,there. It seems that something went wrong with my data pass plan,including my phone costs. I bought a plan in November last year, and the contract said I only need to pay 15 pounds per month,which will last a year. And it links with my visa card. however, I found out that this costed me over 40 pounds automatically since April this year, and I want to know why and can I cancel it for a few months, because I am not in the UK now, so I am not going to use it for months. How can I not letting it to charge me? Many thanks.

Re: data pass plan went wrong

EvaWang12345 — Fri, 31 Jul 2020 07:26:56 GMT

Re: data pass plan went wrong

Katie_B — Fri, 31 Jul 2020 08:42:46 GMT

Hi @EvaWang12345.

Welcome to the community.

Have you been using your SIM abroad for making/receiving calls and texts?

Have you viewed your bill within your My EE?

If you wish to cancel please give us a call.

Katie 🙂

Re: data pass plan went wrong

James_B — Fri, 31 Jul 2020 09:28:00 GMT

Hi @EvaWang12345,

Welcome to the EE Community. 🙂

Sorry, we can't access your account via the community.

Please get in touch with Customer Care so a member of the team can help.

Thanks

James

Re: data pass plan went wrong

EvaWang12345 — Fri, 31 Jul 2020 09:39:43 GMT

hi, I have not used this card since May. And it still charged me over 40 pounds per month when I was in the UK in April. So weird. What is your contact number? And my online account is closed without noticing me,so I have no idea what happened.

Re: data pass plan went wrong

Katie_B — Fri, 31 Jul 2020 10:32:02 GMT

Hi @EvaWang12345.

You can call us from abroad on +44 7953 966 250.

Katie 🙂

Re: data pass plan went wrong

EvaWang12345 — Mon, 03 Aug 2020 01:21:22 GMT

hi, I had gave calls to the number you gave me, they said I need to make calls through MY EE app,but I cannot log into this and I do not know why. And when I logged in the website on my computer,it showed my account has been closed. Also, I was still being charged this month. Can I get some help? Thanks.

Re: data pass plan went wrong

Christopher_G — Mon, 03 Aug 2020 08:17:24 GMT

Hi @EvaWang12345

Welcome to the community.

Was it a recorded message that told you to call through the app?

You should be able to call the Mobile Care team on the international number that @Katie_B posted.

Chris