Cancel Upgrade

MattiieG — Sat, 01 Aug 2020 22:12:18 GMT

Hi,

I saw I was eligible for an upgrade and as such was looking at what phones I could upgrade to.

I saw a plan I liked and went to look at it. I had a student discount code from studentbeans which I wanted to use, but couldn't find where to enter it, as such I figured there would be a place where I could enter it on the payment stage.

I went to the payment stage, putting all my bank details in etc, all the while making sure not to click anything that said confirm, only continue. There were also the 4 stages to upgrading a plan; add-ons, extras, details, and confirm.

I was on the third stage, details, where i typed in my bank details etc which I figured would be fine as I still had the confirm page, where I assumed all details regarding the contract would be shown, and where I could enter my discount code.

After entering my bank details, I clicked continue, only to my surprise to have purchased a new contract upgrade, without ever being able to enter my student discount code 🙂

Any help with how I would be able to retrospectively cancel this upgrade, as without the student discount it's very costly.

Kind regards,

Matthew

Re: Cancel Upgrade

XRaySpeX — Sat, 01 Aug 2020 22:36:30 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC.

If you signed up to your plan online or over the phone:

fill in this cancellation form
email it to channel.returns@ee.co.uk or post it to:

Channel Returns

Mercia House

Senhouse Road

Darlington DL1 4YB
our team will be in touch with further instructions

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Cancel Upgrade

Re: Cancel Upgrade