topic Re: PAYG SIM with a £20 data package ordered on 16th July not delivered in Archived Posts

PAYG SIM with a £20 data package ordered on 16th July not delivered

teecee227 — Fri, 31 Jul 2020 10:31:00 GMT

Hi, I paid £20 for a PAYG SIM with data package on the 16th July, no sign of it.
I can't use customer services (either phone or chat) as I don't know the number of the SIM.
What do I do to chase this order?

Re: PAYG SIM with a £20 data package ordered on 16th July not delivered

XRaySpeX — Fri, 31 Jul 2020 11:07:58 GMT

@teecee227 : Why can't you use CS? You'll need to phone them to chase progress.

Re: PAYG SIM with a £20 data package ordered on 16th July not delivered

teecee227 — Fri, 31 Jul 2020 11:10:04 GMT

Customer Service is for customers

To prove you are a customer you need the EE phone number

I don't know the phone number on the SIM as it hasn't arrived.

Re: PAYG SIM with a £20 data package ordered on 16th July not delivered

XRaySpeX — Fri, 31 Jul 2020 11:14:34 GMT

Try calling CS on +44 800 956 6000 (option 2, option 4) . That won't ask for an EE mobile no.

Re: PAYG SIM with a £20 data package ordered on 16th July not delivered

teecee227 — Fri, 31 Jul 2020 11:33:55 GMT

thanks for that, that number wasn't listed anywhere obvious on the website. Am through to a human so should get somewhere now 😉

Re: PAYG SIM with a £20 data package ordered on 16th July not delivered

XRaySpeX — Fri, 31 Jul 2020 11:44:48 GMT

It's the EE Sales line. Therefore you don''t need to be a cust to ring it.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.