topic Re: No order update in Archived Posts

No order update

Zobug93 — Tue, 28 Jul 2020 07:38:28 GMT

I ordered a PS4 as an add On a week ago and still no updates or anything on my order? Is there a way check?

Re: No order update

Katie_B — Tue, 28 Jul 2020 10:47:06 GMT

Hello @Zobug93.

Thanks for ordering with us.

Did you receive a confirmation email?

Speak soon,

Katie 🙂

Re: No order update

Zobug93 — Tue, 28 Jul 2020 11:19:24 GMT

I’ve got the email to say it’s been ordered but that was now 2 weeks ago

Re: No order update

Katie_B — Tue, 28 Jul 2020 11:23:19 GMT

Thanks for confirming @Zobug93.

What happens when you track your order using the online order tracker?

Katie.

Re: No order update

Zobug93 — Tue, 28 Jul 2020 13:35:13 GMT

It’s says

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

but nothing it’s been 2 weeks now and I’ll be charge for it soon but still nothing

Re: No order update

Katie_B — Tue, 28 Jul 2020 13:45:54 GMT

Hello @Zobug93.

I would recommend giving us a call so our customer care team can look into this further for you.

Katie 🙂

Re: No order update

Zobug93 — Thu, 30 Jul 2020 16:42:52 GMT

What Options would it be? As I’ve tired to call tonight

Re: No order update

Katie_B — Fri, 31 Jul 2020 07:58:26 GMT

Hi @Zobug93.

Since last night have you been able to get in touch?

Katie 🙂

Re: No order update

Zobug93 — Fri, 31 Jul 2020 09:05:39 GMT

No I haven’t been able to talk to anyone

Re: No order update

Katie_B — Fri, 31 Jul 2020 09:19:20 GMT

Please call 150 and select the right option which will be provided on the automated service @Zobug93.

A member of the team will then be able to look into this further for you.

Katie 🙂