topic Re: Online upgrade in Archived Posts

Online upgrade

icg711 — Thu, 30 Jul 2020 15:46:53 GMT

Attempted to do an online upgrade, got email saying id get a text when processed. Text never came so rung, they told me theres a problem but don't know what & told to do online chat instead, did that & they said the same (after about 30 mins) so call digital sales. Couldn't get through coz there not taking calls. Just tried calling again & after 40 mins still no answer so had to hang up. So if customer services on phone & online chat can't put you through what chance have you got at actually talking to someone who knows about your order. Anybody else having similar issues?

Re: Online upgrade

Christopher_G — Thu, 30 Jul 2020 17:39:45 GMT

Hi @icg711

Welcome to the community.

Have you received any confirmation emails from us? When did you order?

Chris

Re: Online upgrade

icg711 — Fri, 31 Jul 2020 05:20:24 GMT

Ordered on 25th & yes got confirmation email, when i rung i was told there had been a problem, not sure what & to get in touch with digital sales i also wanted to change my order. iv been unable to get through to digital sales. I then went through the process of upgrade again online because the tablet i wanted is showing as low stock & i got confirmation email but again thats as far as its gone. I will try digital sales again later on today & hopefully im able to get an answer. Problem is there either not taking calls or im put on hold & i just don't have time to be waiting on hold. Iv tried 3 times yesterday 30 mins each time & no answer.

Re: Online upgrade

Katie_B — Fri, 31 Jul 2020 08:43:54 GMT

Thanks for getting back to us @icg711.

I have sent you a private message for more information.

Katie 🙂