topic Re: Upgrade additional line in Archived Posts

Upgrade additional line

Julia91 — Wed, 15 Jul 2020 11:42:02 GMT

I updraged my plan at 23th of June, I received my new phone and I started to use it with my sim card. This Monday I paid via direct debit my first bill after upgrade. It shows that I have two lines open instead upgrade. I didn't even received sim card for this second line! I called customer service at Monday and I was told that they send me new SIM card and then I need to call to switch number so I can keep using my phone old number with new plan. Old plan supposed to be cancelled then and I should get refund for extra cost. I called today after receiving new SIM and I was told that I didn't do upgrade but I opened new line and nothing can be done about it! So I can't use old number with new plan and I can't get refund... Only use new plan with new SIM and cancel old plan...

Re: Upgrade additional line

Schockwave — Wed, 15 Jul 2020 13:03:34 GMT

Hello @Julia91 ,

Welcome to the community,

You can get a PAC code for your old number and port it to another network on pay as you go and then from the new network get a PAC code and port it back to EE on your new account, hope this makes sense.

Re: Upgrade additional line

Hughesy31 — Wed, 29 Jul 2020 16:05:28 GMT

Hi I’m in the same situation, was under the impression it was an upgrade till I received the bill? Did you resolve the situation? I’m worrying now as can’t afford to pay 2 contracts and need to keep old number due up being self employed.