topic Re: Phone Upgrade in Archived Posts

Phone Upgrade

kerifirks — Tue, 28 Jul 2020 23:05:53 GMT

I have upgraded my phone early, and would like to check that it’s legit, I received two separate messages from two number claiming to be ‘EE’. Can someone check this for me?

Re: Phone Upgrade

Jon_K — Wed, 29 Jul 2020 08:13:47 GMT

Hi @kerifirks.

Welcome to the community.

How did you upgrade?

Have you had a confirmation email from EE?

When did you do this?

Jon

Re: Phone Upgrade

kerifirks — Wed, 29 Jul 2020 08:37:21 GMT

Hi there,
I upgraded yesterday, I received an email confirming that I have purchased
a new phone, however no money has been taken from my account, and I haven’t
received any other emails or text.

Thank you
--
Sent from Gmail IPhone

Re: Phone Upgrade

Jon_K — Wed, 29 Jul 2020 09:08:32 GMT

Thanks @kerifirks.

DPD will send you a text when your phone is out for delivery.

If you don't get that text within a few days of upgrading, I'd recommend contacting our Customer Care team so they can check your account.

Jon