topic Re: Attempt to upgrade phone - mismatch in Archived Posts

Attempt to upgrade phone - mismatch

StevenD22 — Tue, 30 Jun 2020 10:26:10 GMT

I recently upgraded my phone and have received a no reply email as there's a mismatch with the account supposedly? I tried to phone however your no longer taking calls. Is there anyway to resolve this without having to phone in, which no doubt will be a while before i can get through.

Re: Attempt to upgrade phone - mismatch

Chris_B — Tue, 30 Jun 2020 10:26:53 GMT

@StevenD22 customer services are taking calls you just need to be patient when calling, just don’t hang up.

Re: Attempt to upgrade phone - mismatch

StevenD22 — Tue, 30 Jun 2020 10:31:40 GMT

Unfortunately not on my end, they've got an automated response on at the moment. I wouldn't just hang up on first attempt as i would like this resolved

Re: Attempt to upgrade phone - mismatch

Katie_B — Tue, 30 Jun 2020 13:55:10 GMT

Hello @StevenD22.

I have sent you a private message, please take a look and get back to me.

Katie 🙂

Re: Attempt to upgrade phone - mismatch

JOBrien17 — Fri, 03 Jul 2020 15:53:25 GMT

@Katie_B I currently have the same issue and I can't get through on the phone. Could you send me a PM too?

Re: Attempt to upgrade phone - mismatch

Katie_B — Sat, 04 Jul 2020 07:29:44 GMT

Hello @JOBrien17.

Since your post, yesterday have you been able to be connected with a member of the team?

Katie 🙂

Re: Attempt to upgrade phone - mismatch

Nouski — Sat, 04 Jul 2020 07:35:56 GMT

I have this issue too. But also, my phone is smashed and doesnt work so i cant call anyone so need to call when im with someone else so i can use their phone. I really need to get this sorted as its been 4 days now and i still get emails to say it hasnt worked. Ive already phoned and been on hold for 40 minutes, thought it worked but nope, another email through. To be able to do this over email would be SUCH a help. Or if someone can help with a number, i can go to my mums at a certain time today to phone. ANy help would be greatly appreciated. @Katie_B

Re: Attempt to upgrade phone - mismatch

JOBrien17 — Sat, 04 Jul 2020 07:44:04 GMT

Yep, got through to someone and they sorted it, thanks.

Re: Attempt to upgrade phone - mismatch

Katie_B — Sat, 04 Jul 2020 09:36:04 GMT

Hello @Nouski.

Thanks for coming to the community.

I am sorry to hear this is happening when you are trying to order a new phone.

What number have you contacted us on?

Speak soon,

Katie.

Re: Attempt to upgrade phone - mismatch

Katie_B — Sat, 04 Jul 2020 09:36:27 GMT

That's great to hear @JOBrien17.

Have a great weekend,

Katie.

Re: Attempt to upgrade phone - mismatch

emilylaycock97 — Wed, 29 Jul 2020 07:16:18 GMT

Morning,

I've received the same email yesterday and when trying to call the number on the email I was sent, it says the office is no closed. Please can you let me know what I need to do to get this resolved? I was expecting my new phone tomorrow and don't want to delay it.

Re: Attempt to upgrade phone - mismatch

Jon_K — Wed, 29 Jul 2020 07:25:20 GMT

Hi @emilylaycock97.

I'm sorry to hear this.

I'd recommend getting in touch with our Customer Care team so they can look into your account and see what has happened.

Let us know how you get on.

Jon