Quite confused about an order

RyanH_TST — Mon, 27 Jul 2020 19:08:34 GMT

Hi,

New to EE and just ordered a phone on contract...I think?

When i got to the last part and was checking out it asked to send a code to my mobile for security, I got the code and entered it into the site. It said payment confirmed and then brought me back to the ee homepage.

So....have I ordered a phone or not lol!?

I have not received any emails and there is no way to see orders on this site it looks like so erm...what should i do to find out if it went through?

So bizarre, thanks in advance for any replies.

Ryan

Re: Quite confused about an order

Leanne_T — Tue, 28 Jul 2020 08:21:07 GMT

Hi @RyanH_TST

Thanks for coming to the community.

If you give our sales team a call on 0800 956 6000, they can check if the order has gone through for you and if not help you place the order 🙂

Let me know how you get on.

Leanne.

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Quite confused about an order

Re: Quite confused about an order