topic Re: EE AirPod Order in Archived Posts

EE AirPod Order

Snb1999 — Sun, 26 Jul 2020 21:37:50 GMT

Hey, I ordered a pair of AirPods on Friday over the phone as there was a problem with me ordering online, but I haven’t heard anything since. The money had gone out of my account but I have no confirmation or delivery updates..

Re: EE AirPod Order

Jon_K — Mon, 27 Jul 2020 07:53:40 GMT

Hi @Snb1999.

Welcome to the community.

Could you check your junk/spam folders for a confirmation email?

Were you given any indication of when they might arrive?

Jon

Re: EE AirPod Order

Snb1999 — Mon, 27 Jul 2020 09:14:33 GMT

My spam is empty 😞

The lady on the phone said it will be here today and I paid £6 for it to be delivered but I have had no updates at all.

Re: EE AirPod Order

Jon_K — Mon, 27 Jul 2020 11:40:14 GMT

Thanks @Snb1999.

Have you had any communication from DPD?

Jon

Re: EE AirPod Order

Snb1999 — Mon, 27 Jul 2020 13:10:49 GMT

Sadly not 😞 thought I would have heard something over the weekend or this morning but no joy.

Re: EE AirPod Order

Jon_K — Mon, 27 Jul 2020 14:29:49 GMT

Thanks @Snb1999.

In that case I'd recommend contacting our Customer Care team so they can look into this for you.

They will have access to your account and provide you with an update.

Jon